Terms & Conditions

Last updated: [DATE]

Welcome to Keystone Supply. By accessing this website or placing an order with us, you agree to the following terms and conditions.

1. About Us

Keystone Supply (“we”, “us”, “our”) supplies brick tiles to residential and commercial customers across South Africa.

Business name: Keystone Supply Registered address: [ADDRESS] Contact: [EMAIL] / [PHONE]

2. Products

  • We supply brick tile cladding products as described on our website.
  • As brick tiles are a natural product, colour, texture, and finish may vary slightly from images shown online and between batches. This is a natural characteristic of the product, not a fault.
  • We reserve the right to update product descriptions, images, and pricing at any time without prior notice.

3. Pricing

  • All prices displayed are in South African Rand (ZAR) and, unless otherwise stated, include VAT.
  • Prices are subject to change without notice. The price applicable is the price displayed at the time your order is confirmed.
  • We make every effort to ensure pricing accuracy; in the event of a genuine pricing error, we reserve the right to cancel and refund the affected order.

4. Orders & Payment

  • An order is only confirmed once payment has been received and verified.
  • We accept [PAYMENT METHODS — e.g. EFT, card payment, etc.].
  • Ownership of goods only transfers to the customer once payment has been received in full.

5. Stock Availability

  • We aim to keep our website stock information accurate and up to date.
  • In the rare event that an item becomes unavailable after you’ve placed an order, we will contact you to offer an alternative, a revised lead time, or a full refund.

6. Delivery

  • Delivery is governed by our separate [Shipping & Delivery Policy].
  • Risk in the goods passes to the customer on delivery.

7. Returns & Refunds

  • Returns, exchanges, and refunds are governed by our separate [Return & Refund Policy].

8. Installation & Use

  • Keystone Supply supplies materials only; we do not provide installation services unless explicitly agreed in writing.
  • We recommend installation by a suitably experienced tiler/contractor familiar with brick tile/cladding products.
  • We are not liable for installation outcomes, adhesive/grout compatibility issues, or damage arising from improper installation.

9. Samples

  • Where samples are offered, they are intended to give a general indication of colour and texture only. Natural variation means the final product may differ slightly from the sample provided.

10. Limitation of Liability

  • To the maximum extent permitted by law, Keystone Supply’s liability for any claim relating to products purchased is limited to the value of the order concerned.
  • We are not liable for indirect or consequential loss, including project delays, arising from the use of our products.

11. Intellectual Property

  • All content on this website — including text, images, logos, and design — is the property of Keystone Supply and may not be reproduced without written permission.

12. Governing Law

  • These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

13. Changes to These Terms

  • We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the updated terms.

14. Contact Us

Email: [EMAIL] Phone: [PHONE] Address: [ADDRESS]