Privacy Policy

Last updated: [DATE]

Keystone Supply (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013.

1. Information We Collect

We may collect the following personal information when you use our website, place an order, or contact us:

  • Name and surname
  • Email address
  • Phone number
  • Delivery and/or billing address
  • Payment information (processed securely via our payment provider — we do not store full card details)
  • Information you provide via contact forms, quote requests, or WhatsApp
  • Website usage data (via cookies and analytics tools — see Section 6)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your order, quotes, or enquiries
  • Provide customer support
  • Send you marketing communications, where you have opted in (you may unsubscribe at any time)
  • Improve our website and product offering
  • Comply with legal and tax obligations
  • Run and measure advertising campaigns (e.g. Google Shopping, Google Ads, Meta Ads)

3. Legal Basis for Processing

We process your personal information based on:

  • Your consent (e.g. marketing communications)
  • The necessity to perform a contract with you (e.g. processing your order)
  • Our legitimate business interests (e.g. fraud prevention, service improvement)
  • Compliance with legal obligations (e.g. tax/VAT record-keeping)

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Delivery/courier partners, to fulfil your order
  • Payment processors, to process transactions securely
  • Marketing and analytics platforms (e.g. Google, Meta), for advertising and website performance purposes
  • Service providers who support our business operations (e.g. website hosting), under confidentiality obligations
  • Regulatory or legal authorities, where required by law

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. financial records retained per South African tax requirements).

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable core website functionality
  • Understand how visitors use our site (analytics)
  • Support advertising, including Google Ads/Shopping remarketing

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact us at [EMAIL].

8. Security

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. Our website uses SSL encryption to protect data submitted online.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

11. Contact Us / Information Officer

For any privacy-related queries or requests, please contact:

Information Officer: [NAME] Email: [EMAIL] Phone: [PHONE] Address: [ADDRESS]

You may also contact the Information Regulator of South Africa: Website: https://inforegulator.org.za Email: complaints.IR@justice.gov.za